I am passionate about helping organizations - and the people who work within them succeed. My partners and I provide strategy development, execution frameworks, and coaching services to leaders and their teams who want to consciously improve teamwork, clarity, communication, and predictability. Working together, we develop an execution strategy to produce clear goals that elicit potential, performance, and profitability.
Founded in 2007 as an employee training company focused on burn out prevention for healthcare professionals, we have grown to work nationally and internationally throughout the industry spectrum. We now work with New Mexico organizations that impact the local economy, create opportunities, and improve community wellbeing.
We exist in order to build trusting partnerships that bring clear direction, simplifying the challenges of scaling an organization.
Our Core Purpose is to:
• Measurably improve strategic execution in New Mexico organizations, and
• Create workplace cultures that generate resilient and profitable entities providing growth opportunities for employees and the communities they impact.
We work with intentional leaders and their teams to build trusting partnerships, solve complex problems, and implement scalable processes. Pivotal Consulting is founded on the principles stated above: people, strategy, execution, and growth. These have been my personal principles in life - and they work. The reality is that people make a business successful in recruiting and on boarding, marketing and sales, customer relations, process improvement, and culture. Why not invest in their success?
I’ve been supporting leaders since 2007 with consulting services, effective leadership coaching and customized training programs based on my real-world experience to achieve real-world results. My partners and I grow companies that lead to satisfying work opportunities for people living and working in New Mexico. At times this involves developing novel team building activities that engage team members in working together, solving complex problems for themselves and their clients, and making better decisions. At other times, I work with leadership teams to identify what processes need improvement, learn how to make improvements, then do it. I’ve discovered that when we start with why, articulate and share a core purpose, clarify the vision and document a clear strategy, we make choices that are aligned and responsive to our needs - in the moment, and for the long view.
My master’s degree at San Francisco State University was in Developmental Psychology and Holistic Health and I am a Certified Martial Art Instructor, all of which led to an interest in the importance of psychological, physical and vocational health for the attainment of higher goals in work and in life. Born in Scotland, I moved to California in my teen years enjoying an enriching life in the Bay Area. I now find New Mexico to be a special place to live. As such, it is my home. I love the vistas, the feeling of openness, and the unique opportunities I’ve discovered here. In some ways, New Mexico reminds me of Scotland with its vast expanses, rugged terrain, and rebellious culture. I’m fortunate to be able to enjoy the outdoors, contemplate the purpose of life, and watch my three-legged dog chase rabbits - and never catch one!
I inspire purpose-driven leaders to bring their vision to life. I do that by giving them the clarity they need to make great decisions. I am a certified coaching partner to business and nonprofit executives. For 10 years, I was president of a closely held, for-profit enterprise and led that company back to profitability during a period of tremendous market uncertainty. As an entrepreneur, I helped launch a successful human resource management company. For over five years I served as the governing body president of a nonprofit charter school. Prior to my business career, I practiced business law at two international law firms; I remain licensed to practice law in New Mexico. I am a lifelong learner. My various formal credentials and education include the following:
• Certified Business and Nonprofit Coach, Gravitas Impact Premium Coaches (July 2018 – present)
• Certified Business and Nonprofit Coach, Gazelles International (October 2013 – June 2018)
• Certified WHY Institute Coach
• Juris Doctor, Georgetown University Law Center
• B.A., Economics (cum laude), Georgetown University
I live with my wife and family in Albuquerque, New Mexico.
Native to New Mexico, I began consulting in order to bring my data-driven decision-making philosophy and experience to local small and midsize companies that seek a competitive edge. I help businesses define and measure success then align the entire organization around achievable goals. A doer focused on overcoming obstacles, my approach to analysis and planning is to DO great things. My credentials include an Honors Bachelor’s Degree in Finance and Accounting from NMSU, Six Sigma Black Belt Certification from ConocoPhillips, and Strategic Planning Certification from University of Chicago.
If you own or manage a business, you likely hire and plan strategically for your future, manage personnel, and try to eliminate problems that interfere with profit, performance, productivity and client service.
Pivotal Consulting understands the challenges that leaders face, from managing personnel, to operations, marketing, process-control and public image/brand.
We’ve been helping business leaders since 2007 with hands-on consulting services, effective leadership coaching and customized training programs based on our real-world experience to achieve real-world results.
Keep reading to find out how we can help your organization excel.
We deliver award-winning training and business development tools to support growth in organizations that positively impact local communities. Areas of specialty include:
We emancipate leaders and their team members to make great decisions, improving profitability by 1.5 to 2x annually by:
Pivotal Human Performance® evolved from an ancient and unknown system describing human development. Prior to industrialization, people were more connected to how things work, the roles that each person occupies in a system, and how to ensure a complete cycle of creation is accounted for, i.e., there are no gaps in a system. Our process is based on these principles to ensure individuals and organizations operate at their fullest potential. This model has been implemented in schools, corporate environments, hospitals, tech companies, construction, architecture, and startups.
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Engagement and connection are the first steps in generating aligned, collaborative, effective and trusting relationships. Without healthy engagement, a shared vision cannot develop.
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By training teams in each of these phases of the leadership cycle and subsequently focusing on the building blocks or “spokes” therein, we have helped leaders construct their abilities and create highly functional organizations. Through our sincere, strategic and success-driven process, we help you build and sustain a healthy leadership team and a resilient organization, the unshakable core of a healthy, successful and thriving community.
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"We have worked with Ben periodically over the past three years to help us focus on leadership development, team building, quality assurance and process improvement plans. I am happy to say that our facility was recently recognized by the AHCA/NCAL for LTC Facility's Quality Initiative Recognition Program and we were honored at the annual national luncheon. Our accomplishments, with Ben's help, improves the lives of the residents and individuals we serve."
“Like a piece of fine, dark chocolate, The Remarkable Self is intensely satisfying, rich, bold and thoroughly restorative. Ben Thomson, has incorporated his vast experience to expertly guide his readers through the process of remaking, and recovering that which is remarkable in all of us. This is the type of book that begs for coffee stains, dogeared corners and notes in its margins.”
“Ben calls leadership out by way of developing oneself in relationship to life and humanity. His approach offers the opportunity for deep, personal development and fulfillment, which is the only true means of becoming a great leader. The Remarkable Self: A Manual for the New Leader is a strength-based, many layered, hands on tool that emerged from Ben’s own journey of being. What a gift!”
"If Sun Tzu's Art of War was the manual for the aggressive broker, your book is the ultimate humanitarian approach to business success."
